Customer Service Partnership Specialist

Join Budi Utama as a Customer Service Partnership Specialist and become a key player in fostering strong relationships with our valued partners. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of our operations, ensuring our partners receive the best possible service and support.

In this role, you'll be responsible for managing and maintaining strong relationships with our partners, ensuring their needs are met and their feedback is acted upon. You'll use tools like Salesforce and Zoho to track and manage partner interactions, and you'll have the opportunity to develop your skills and grow within the company.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain strong relationships with our partners, ensuring their needs are met and their feedback is acted upon.
• Use Salesforce and Zoho to track and manage partner interactions, ensuring all data is accurate and up-to-date.
• Develop and implement strategies to improve partner satisfaction and retention.
• Coordinate with other departments to ensure seamless service delivery to our partners.
• Provide excellent customer service to our partners, resolving any issues or concerns promptly and professionally.
• Attend and participate in partner meetings, workshops, and events as required.
• Stay up-to-date with industry trends and best practices, and share this knowledge with the team.
• Contribute to the development of new products or services that meet the needs of our partners.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field.
• Proven track record of managing and maintaining strong relationships with partners or clients.
• Strong knowledge of Salesforce and Zoho, with the ability to use these tools effectively to track and manage partner interactions.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with partners.
• Strong problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities effectively.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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