Logistics Customer Service & Operations Executive

Join SS Forwarding (M) Sdn Bhd as a Logistics Customer Service & Operations Executive in the vibrant heart of Bali! This dynamic role bridges customer relations and operational efficiency, ensuring seamless shipment tracking, billing accuracy, and exceptional service. As part of our growing logistics team in Badung, you'll be the face of our operations, handling inquiries, resolving issues, and driving our commitment to excellence.

SS Forwarding (M) Sdn Bhd is a leading logistics provider in Bali, known for our innovative solutions and customer-centric approach. We pride ourselves on our ability to navigate the complexities of global logistics with ease, making us a trusted partner for businesses worldwide.

In this role, you'll be at the heart of our operations, working closely with our team to manage shipments, coordinate with carriers, and ensure that our customers receive the best possible service. You'll use our in-house logistics management system, TrackEasy, and our customer relationship management tool, Salesforce, to streamline processes and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and track shipments using TrackEasy, ensuring accurate and up-to-date information for our customers.
• Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.
• Coordinate with carriers and other stakeholders to ensure smooth operations and timely deliveries.
• Process and verify invoices, ensuring billing accuracy and timely payments.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency.
• Collaborate with the sales team to understand customer needs and provide tailored solutions.
• Stay updated with industry trends and best practices in logistics and customer service.
• Participate in team meetings and contribute to the development of operational policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 3 years of experience in logistics, customer service, or a related field.
• Proficient in using TrackEasy and Salesforce.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluent in English and Bahasa Indonesia.
• Knowledge of international shipping regulations and customs procedures.
• Ability to work under pressure and meet tight deadlines.
• Valid driver's license and a reliable vehicle for business use.

🛠️ Keahlian

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