Customer Relations Officer - Electronic Financing Solutions

Join KB Finansia Multi Finance, a leading financial services provider in Indonesia, as a Customer Relations Officer specializing in electronic financing solutions. This is a unique opportunity to drive business growth by connecting consumers with flexible financing options for their electronic purchases. In this role, you will be responsible for building and maintaining strong relationships with customers, ensuring their satisfaction and loyalty to our products and services. If you are passionate about customer service and have a knack for building strong relationships, we invite you to be part of our team in Jakarta Raya.

As a Customer Relations Officer, you will work closely with our sales team to understand customer needs and provide tailored solutions. You will also handle customer inquiries, complaints, and feedback, ensuring they are addressed promptly and professionally. This role offers a dynamic and challenging environment where your efforts directly impact our business success. If you are ready to make a difference in the financial services industry, we look forward to hearing from you.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Understand customer needs and provide tailored financing solutions for electronic purchases.
• Handle customer inquiries, complaints, and feedback, ensuring they are addressed promptly and professionally.
• Work closely with the sales team to drive business growth and meet sales targets.
• Monitor customer satisfaction and feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer relations.
• Provide excellent customer service and support to enhance the overall customer experience.
• Participate in team meetings and contribute to the development of customer relations strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relations, sales, or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving and negotiation skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Knowledge of electronic financing solutions and financial products.
• Ability to work well under pressure and meet deadlines.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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