Customer Service & Marketing Specialist - Luxury Travel Industry

Join Luxe Star Vacation, a premier luxury travel company based in the tropical paradise of Bali, as our Customer Service & Marketing Specialist. This dynamic role blends exceptional client service with strategic marketing initiatives to elevate our brand in the luxury travel industry. You'll be the voice of Luxe Star Vacation, ensuring every client's experience is nothing short of extraordinary, while also driving our marketing efforts to attract and retain high-end clientele.

In this role, you'll handle everything from booking inquiries to post-trip feedback, ensuring our clients feel valued and cared for every step of the way. Simultaneously, you'll develop and execute marketing campaigns that highlight the unique selling points of our luxury travel packages, leveraging platforms like Instagram, Facebook, and email marketing. With a team of seasoned travel experts, you'll have the opportunity to grow your skills and contribute to the success of Luxe Star Vacation.

If you're passionate about luxury travel, have a knack for building strong client relationships, and are eager to make a mark in the competitive travel industry, we invite you to apply and join us in creating unforgettable experiences for our discerning clients.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries, bookings, and resolving client issues promptly and professionally.
• Assist in the development and execution of marketing campaigns to promote luxury travel packages and services.
• Utilize social media platforms like Instagram and Facebook to engage with clients and showcase our travel offerings.
• Create and manage email marketing campaigns to nurture client relationships and drive bookings.
• Collaborate with the sales team to ensure a seamless booking process and to meet client expectations.
• Gather and analyze client feedback to continuously improve our services and marketing strategies.
• Stay updated with industry trends and best practices in luxury travel and marketing.
• Participate in team meetings and contribute to the overall success of Luxe Star Vacation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service and marketing, preferably in the luxury travel industry.
• Proven ability to develop and execute effective marketing campaigns.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Proficiency in using marketing tools such as Hootsuite, Mailchimp, and Google Analytics.
• Familiarity with luxury travel market trends and customer preferences.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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