Government Bank Contact Center Agent - Semarang

Join Infomedia Nusantara as a Government Bank Contact Center Agent in Semarang and become a key player in delivering exceptional customer service for one of Indonesia’s leading state-owned banks. This role offers a dynamic work environment where you will handle customer inquiries, complaints, and transactions with professionalism and efficiency. Located in the heart of Semarang, our office at Jl. Pemuda No. 123 offers a comfortable and supportive atmosphere for you to thrive.

As a Government Bank Contact Center Agent, you will be the first point of contact for our customers, ensuring their needs are met promptly and accurately. You will work with various banking products and services, including savings accounts, loans, and credit cards. Our team uses the latest contact center software, including Avaya and Salesforce, to manage customer interactions effectively.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries, complaints, and transactions accurately and efficiently.
• Provide exceptional customer service by resolving issues and answering questions in a professional and friendly manner.
• Process banking transactions, including deposits, withdrawals, and transfers.
• Assist customers with account management, including opening new accounts and updating personal information.
• Work with various banking products and services, including savings accounts, loans, and credit cards.
• Adhere to strict data security and privacy protocols to ensure customer information is protected.
• Monitor and maintain quality standards for customer interactions.
• Provide feedback and suggestions for improving customer service processes.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in a customer service or contact center role.
• Proven ability to handle customer inquiries and complaints with professionalism and efficiency.
• Strong communication skills, both verbal and written.
• Familiarity with banking products and services.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with contact center software, including Avaya and Salesforce.
• Indonesian citizenship or work permit for Indonesia.
• High school diploma or equivalent.

🛠️ Keahlian

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